At ADSS We Care, accessible from https://a-dss.com, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What Information We Collect
We may collect and store the following types of personal information:
- Name, email address, phone number, address
- NDIS participant details
- Health-related information (where relevant to service delivery)
- Feedback and complaints submitted via our forms
- Technical data such as IP address, browser type, and device information
2. How We Collect Your Information
We collect personal information directly when you:
- Fill out our contact, referral, or feedback forms
- Communicate with us by phone, email, or social media
- Access our website (cookies and analytics tools)
We may also collect information from third parties (e.g. care providers or referrers) with your consent.
3. How We Use Your Information
We use your information to:
- Deliver NDIS-approved services to participants
- Respond to enquiries, feedback, and complaints
- Improve our services and communication
- Ensure compliance with NDIS and government regulations
- Send administrative or service-related updates
We do not use your data for unsolicited marketing without your consent.
4. Disclosure of Personal Information
We may disclose your information:
- To healthcare professionals, support coordinators, or NDIS providers (with your consent)
- To comply with legal obligations or government requirements
- To trusted third-party service providers (e.g. IT support) under confidentiality agreements
We do not sell, rent, or trade your personal information.
5. Data Storage and Security
We take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, and disclosure. Your data may be stored in secure physical files or protected digital databases.
6. Accessing and Updating Your Information
You have the right to access or update your personal information at any time. To do so, please contact us using the details below. We may require verification of identity.
7. Cookies and Analytics
Our website uses cookies and analytics tools to monitor usage patterns, improve functionality, and deliver a better user experience. You can disable cookies via your browser settings.
8. Third-Party Links
Our site may contain links to third-party websites (e.g. Stanley College, Murdoch Psychiatry). We are not responsible for their privacy practices. We encourage you to read their privacy policies.
9. Changes to This Privacy Policy
We may update this policy from time to time. The updated version will be posted on this page with a new “Last Updated” date.
10. Contact Us
If you have any questions, concerns, or requests regarding your personal data, please contact:
ADSS We Care
Phone: 1800 943 718
Email: support@a-dss.com
Website: https://a-dss.com